2006 Movie News Archives

Superman Ultimate Collector's Edition

November 28, 2006: Warner Home Video DVD Replacement Update

As we've been reporting over the past 2 days, bonus content was omitted from the "Superman III: Deluxe Edition" in the 14-disc "Superman Ultimate Collector's Edition." Furthermore, disc one of "Superman: The Movie - Four Disc Special Edition" did not include the Dolby Digital 2.0 mix. Neither disc is known to be physically defective in any way.

    Warner Home Video wants to extend apologies to all of our loyal Superman fans who've waited so patiently for these great collections and has taken immediate steps to correct these errors with the intention of standing behind our product 100%.

    Replacement discs can be obtained by calling: 800-553-6937 between 7am and 7pm (PST). The exchange program applies only to purchases of the "Superman III: Deluxe Edition" in the "Superman Ultimate Collector's Edition" and to disc one of "Superman: The Movie - Four Disc Special Edition," available as a single title, as well as in "The Christopher Reeve Superman Collection" and in the "Superman Ultimate Collector's Edition."

Basically when American customers ring the 800 phone number they are asked for their name and phone number by the Warner Home Video operator, with the promise that they will call you back when they have a firm idea on what the exact procedure will be for replacing the discs in question. The call back may take a few days as these DVD are being re-mastered/replicated, which takes time. Be patient if you're placed on hold or don't get through the first time as they are receiving many phone calls over this.

While we don't yet know when the new/corrected DVD sets will be in stores, we can tell you that Warner Home Video intends on issuing this new stock with different SKU numbers to differentiate it from the current/incorrect stock. We'll let you know the new SKU numbers when they're released.

For fans outside the U.S.A. who have purchased the Region 1 DVDs online via Amazon.com, Warner Home Video is attempting to make arrangements with Amazon to have them replace the DVDs. No word yet whether WHV will set up a phone number or mailing address for international customers to contact. Stay tuned.

2006 Movie News

Listed below are all the Movie News items archived for 2006 organized into various categories:

“Superman Returns” Movie News:

Christopher Reeve Movie News: Hollywoodland (George Reeves) Movie News: Direct-to-DVD Animated Movie News: Other Movie News:

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